Refund Policy

1. Introduction

At Books and Coffee, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of purchase for a full refund or exchange.

2. Eligibility

To be eligible for a return or exchange, your item(s) must be unused, in their original packaging, and in the same condition that you received them. We reserve the right to reject any returns or exchanges that do not meet these criteria.

3. Return Process

To initiate a return or exchange, please contact us at **[returns@booksandcoffee.com](mailto:returns@booksandcoffee.com)** with your order number and a description of the item(s) you would like to return or exchange. We will provide you with instructions on how to return your item(s).

You are responsible for paying the shipping costs for your return. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for any lost or damaged items during the return shipping process.

1. Refunds

Once we receive your returned item(s), we will inspect them to ensure that they meet our eligibility criteria. If your return is approved, we will issue a refund to your original method of payment. Please note that shipping costs are non-refundable.

Refunds may take up to 10 business days to appear in your account, depending on your payment method and financial institution.

1. Exchanges

If you would like to exchange your item(s) for a different product, please contact us at **[returns@booksandcoffee.com](mailto:returns@booksandcoffee.com)**. We will provide you with instructions on how to return your item(s) and how to place a new order for the product you would like to exchange for.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at **[returns@booksandcoffee.com](mailto:returns@booksandcoffee.com)** within 48 hours of receiving your order. We will provide you with instructions on how to return your item(s) and issue a refund or exchange.

3. Contact Us

If you have any questions or concerns about our return policy, please contact us at **[returns@booksandcoffee.com](mailto:returns@booksandcoffee.com)**.

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